At TailorLux, every order receives our utmost attention. We strive to deliver your package as quickly as possible.
Each set of TailorLux is customized based on the make, model, and year of the vehicle you enter. The manufacturing process typically takes 5-7 business days, depending on the complexity of your car’s floor measurements.
Please refer to the following shipping times (in business days, excluding potential delays) based on your location:
| Shipping Method | Production Time | Shipping Times | Total Delivery Time |
|---|---|---|---|
|
Free Shipping (Contiguous US Lower 48 States) |
5-7 business days | 10 – 27 days | 15 – 33 days |
|
Standard Shipping (Contiguous US Lower 48 States) |
5-7 business days | 10 – 27 days | 15 – 33 days |
|
Remote Freight Service (AK, HI, PR, PO Boxes) $40 – $50 Surcharge |
5-7 business days | 10 – 27 days | 15 – 33 days |
| Express Shipping | 5-7 business days | 7-20 days | 12 – 27 days |
TailorLux orders are custom-made just for your vehicle. Please allow 5-7 business days for your order to be attentively manufactured. Because of our specialized service, please allow an extra 7-27 days for shipping, depending on your preferred shipping method.
SHIPPING RESTRICTIONS & REMOTE AREAS
Please note that our Free Shipping and Standard Shipping options only apply to Contiguous US Addresses (Lower 48 States), which are dispatched automatically upon completion with 100% Free Shipping.
Because our custom car mats are considered oversized packages, carriers impose heavy size and weight surcharges for non-contiguous US territories and remote regions (including AK, HI, PR, GU, VI, and PO Boxes).
Due to these heavy carrier surcharges, completed parcels for restricted regions may be placed on a brief dispatch hold. Our customer care team will email you to request either:
-
An updated mainland US street address (for 100% free shipping)
-
A $40–$50 carrier surcharge to dispatch to your remote location.
If you reside in a remote area or have any questions, please feel free to contact us at service@tailorluxcarmats.com before placing your order to discuss available shipping options.
WHERE ARE WE SHIPPING FROM
We are the company founded by United Factory, all our products are shipped from our production facility in Asia.
TRACKING YOUR SHIPMENT
Once your order is mindfully created and ready to be shipped, you’ll receive a tracking confirmation number (they are typically sent within 5 days after your order is placed).
INTERNATIONAL SHIPMENTS
Please note that international shipments may be subject to import taxes and duties levied by customs authorities in some destination countries. When customs security checks are required, it can cause delays beyond the original delivery timelines. Depending on a country’s import laws, international orders may also be subject to extra taxes upon delivery.
NOTE: TailorLux and its third-party courier affiliates are NOT responsible for any extra charges incurred during transit.
Recipients of orders will be responsible for all import taxes and customs duties levied by their respective destination countries. All taxes are imposed by government custom authorities; thus, they receive 100% of these charges. Failure to pay the applicable fees will result in further delays in the shipping process – parcel may be held up for up to 90 days. This will, in turn, significantly delay the processing of your return/refund request or disqualify you from TailorLux Refund Policy.
Please ensure your shipping address is correct before completing your order. Any address changes requested or made with the carrier after the package has been shipped will incur a carrier redirection fee (approx. $20-$30), which will be billed to the customer.
We make it our personal goal to deliver the best in quality/price ratio, design, and craftsmanship. Your customized car mats are supervised at each stage of production and must pass a final inspection during packaging before we release it for shipping.
Please email us direct at service@tailorluxcarmats.com, if you have any questions about your order or placing an order, and we will attempt to answer your inquiry immediately.
DELAYED PACKAGES
If your package has not arrived within 90 days, we will issue a full refund. Please contact us at service@tailorluxcarmats.com with your order number.