At TailorLux, every order receives our utmost attention. We strive to deliver your package as quickly as possible.
Each set of TailorLux is customized based on the make, model, and year of the vehicle you enter. The manufacturing process typically takes 5-7 business days, depending on the complexity of your car’s floor measurements.
Please refer to the following shipping times (in business days, excluding potential delays) based on your location:
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Shipping Times
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Total Delivery Time | |
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7-20 days |
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TailorLux orders are custom-made just for your vehicle. Please allow 5-7 business days for your order to be attentively manufactured. Because of our specialized service, please allow an extra 7-27 days for shipping, depending on your preferred shipping method.
WHERE ARE WE SHIPPING FROM
We are the company founded by United Factory，all our products are shipped from our production facility in Asia.
TRACKING YOUR SHIPMENT
Once your order is mindfully created and ready to be shipped, you’ll receive a tracking confirmation number (they are typically sent within 5days after your order is placed).
INTERNATIONAL SHIPMENTS
Please note that international shipments may be subject to import taxes and duties levied by customs authorities in some destination countries. When customs security checks are required, it can cause delays beyond the original delivery timelines. Depending on a country’s import laws, international orders may also be subject to extra taxes upon delivery.
NOTE: TailorLux and its third-party courier affiliates are NOT responsible for any extra charges incurred during transit.
Recipients of orders will be responsible for all import taxes and customs duties levied by their respective destination countries. All taxes are imposed by government custom authorities; thus, they receive 100% of these charges. Failure to pay the applicable fees will result in further delays in the shipping process – parcel may be held up for up to 90 days. This will, in turn, significantly delay the processing of your return/refund request or disqualify you from TailorLux Refund Policy.
We make it our personal goal to deliver the best in quality/price ratio, design, and craftsmanship. Your customized car mats are supervised at each stage of production and must pass a final inspection during packaging before we release it for shipping.
Please email us direct at service@tailorluxcarmats.com,if you have any questions about your order or placing an order, and we will attempt to answer your inquiry immediately.
DELAYED PACKAGES
If your package has not arrived within 90 days, we will issue a full refund. Please contact us at service@tailorluxcarmats.com with your order number.